Privacy Policy

This Privacy Policy is applicable to the use of the website www.ezcarestore.in  (“Platform”), a direct-to-consumer (“D2C”) ecommerce platform operated by Zingool Technologies Private Limited.

This privacy policy is an electronic record in the form of electronic contract formed under the Information Technology Act 2000 and the rules made there under and the amended provisions pertaining to electronic documents / records in various statutes as amended by the Information Technology Act, 2000. This privacy policy does not require any physical, electronic, or digital signature.

This privacy policy is a legally binding document between you and Zingool Technologies Private Limited (“Company” or “Ez Care”) and governs your use of the website www.ezcarestore.in.

This document is published and shall be construed in accordance with the provisions of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data of Information) Rules, 2011 under Information Technology Act, 2000 that require publishing of the privacy policy for collection, use storage and transfer of sensitive personal data or information.

Please read this privacy policy carefully. By using the website, you indicate that you understand, agree and consent to this privacy policy. If you do not agree with the terms of this privacy policy, please do not use this website. By using the Platform and providing your information, you consent to the collection and use of your data in accordance with this Privacy Policy.

Thank you for visiting www.ezcarestore.in. As used in this Privacy Policy, the terms “our,” “we” and “us” refer to both M/s Zingool Technologies Private Limited and the users or customers unless the context provides otherwise.

This privacy policy sets out how Ez Care uses and protects any information that you give us when you use this website. Ez Care is committed to ensuring that your privacy is always protected. Should we ask you to provide certain information by which you can be identified when using this website, and then you can be assured that it will only be used in accordance with this Privacy Policy.

What Information We Collect and How We Use It

The information that we collect on our website comes under two general categories:

1. Personally Identifiable Information
2.  Aggregate Information

Personally Identifiable Information

To avail certain services on our website, users may be required to provide information such as name, email address, phone number, PIN code, and payment details (processed through secure payment gateways), and other relevant details as required for order processing and service delivery. The Information as supplied by the users or customers enables us to improve our website and provide you the most user-friendly experience.

All required information is service dependent and we may use the above said information to, maintain, protect, and improve our services (including advertising services) and for developing new services

Such information will not be considered as sensitive if it is freely available and accessible in the public domain or is furnished under the Right to Information Act, 2005 or any other law for the time being in force.

The information collected may be used for order processing, delivery, customer support, improving user experience, personalization, and sending promotional communications (subject to applicable laws).By using the Platform and providing your information, you consent to the collection, use, storage, and processing of your personal data in accordance with this Privacy Policy.

We may share your information with third-party service providers such as payment gateways, logistics partners, and analytics service providers, strictly for the purpose of operating the Platform and providing services to users. Such third parties are obligated to maintain confidentiality and security of the information.

We process personal data in accordance with applicable laws in India, including the Digital Personal Data Protection Act, 2023.

Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required under applicable law.

Aggregate Information

This refers to information that does not distinguish you as a particular individual. This information includes your browser and operating system type, your IP address, URL (Uniform Source Locator) of the website that directed you to our site and any search terms you enter on our site. Such information is aggregated by our web server to monitor the activities on the website and evaluate its performance. This helps us improve the features and functions on the website to provide you a satisfactory user experience. We might compile, publish, store, collect, promote, disclose, or use any Aggregate Information. We generally do not correlate any Personally Identifiable Information with Aggregate Information. In case we do this, it will be protected as per the terms mentioned for Personally Identifiable Information in this Privacy Policy.

We may automatically collect certain information such as IP address, browser type, device information, pages visited, browsing behaviour, and usage patterns through cookies and similar technologies. This helps us improve our Platform, enhance user experience, and analyze usage trends.

Cookies

Ez Care through this website uses “cookies” to enable you to sign in into our services and to help personalize your online experience. As you browse, we may install cookies (tiny text files stored on your hard disk by a web page server) in your browser. Cookies cannot harm your computer and they do not contain any personally identifiable information. One of the primary purposes of cookies is to store your preferences and other information on your computer in order to save your time by eliminating the need to repeatedly enter the same information and to display your personalized content on your later visits to website. Cookies also help us to improve our website and to deliver a better and more personalized service. Among other things, they enable us:

a.       To estimate our audience size and usage pattern.

b.      To store information about your preferences, and so allow us to customize our website according to your individual interests.

c.        To increase the speed of your searches.

d.       To recognize you when you return to our website.

Cookies may also be used for analytics, personalization, and marketing purposes. Users can control or disable cookies through their browser settings.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online. It is your sole responsibility to safeguard the password created for your online account. In case you suspect that your password has been compromised, contact us at care@ezcarestore.in as soon as possible. Since your user account and password are specific to you, you take full responsibility for any and all activity conducted on our site with your ID and password. However, no method of transmission over the internet is completely secure and we do not guarantee absolute security.

Linking to this Website

Our website may include links to other websites that may be of interest to you. However, once you use these links to exit our site, please be aware that we do not have any control over these other websites. Consequently, we cannot take responsibility for the protection and privacy of any information you provide while visiting such websites. These external websites are not governed by this Privacy Policy. We recommend exercising caution and reviewing the Privacy Policy applicable to the specific website you are visiting.

Children’s Privacy Protection

The Website, www.ezcarestore.in, is not intended for individuals below 18 years of age. The Company does not knowingly collect personal information from individuals below this age. If the Company becomes aware that such information has been inadvertently collected, it shall take reasonable steps to delete such information in accordance with applicable laws.

Changes to this Statement

Please check frequently for any updates or changes in this privacy policy before using this website or submitting any Personally Identifiable Information on this website. By using this website, you acknowledge acceptance of this Privacy Policy in effect at the time of use.

Intellectual Property and Use of content on the Website

Ez Care website www.ezcarestore.in and the content on the same are protected by intellectual property rights, including copyrights, trade names and trademarks, including the Name, logo, are owned by Ez Care or used by Ez Care under a license or with permission from the owner of such rights. The content protected by such intellectual property rights includes the design, layout, look, appearance, visuals, photographs; images, articles, stories, and other content on Ez Care website ezcarestore.in

The content on Ez Care website www.ezcarestore.in  may only be reproduced, distributed, published, or otherwise used only after prior written consent from the authorized signatory of Ez Care.

User Rights
Users may have the right to access, correct, update, or request deletion of their personal data, subject to applicable laws. Such requests may be made by contacting us using the details provided below.

How to Contact Us

In accordance with applicable laws, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023, you may contact us for any queries, grievances, or requests relating to this Privacy Policy or your personal data at:

Email: care@ezcarestore.in

We will endeavour to address your concerns within a reasonable timeframe.